Refund and Returns Policy

Queen City Tours and Travel Refund and Return Policy

Last Updated: September 23, 2023

Introduction

At Queen City Tours and Travel, customer satisfaction is our top priority. We strive to provide exceptional services and products. Below you’ll find our Refunds and Returns Policy designed to be fair and transparent for both the customers and our business.

1. Services:

Cancellation Policy:

Customers may cancel services with the following conditions:

  • Individuals: Refunds issued if service is cancelled by our company.
  • Groups: Refunds (less costs) issued if cancellation is received in writing 21 days before event date.

Refund Policy:

  • Refunds for services will be processed within 30 days of the cancellation request.

2. Physical Products:

Returns Policy:

  • Returns are accepted within 30 days of the purchase date.
  • Items must be returned in their original packaging, unused, and undamaged.
  • To initiate a return, please contact our customer support at info@queencitytours.com.
  • Items purchased via a third party are governed by their returns policy.

Refund Policy:

  • Once the returned item is received and inspected, customers will be notified of the approval or rejection of the refund.
  • Approved refunds will be processed, and a credit will be applied to the original method of payment within 14 days.
  • Items purchased via a third party are governed by their refund policy.

3. Digital Products:

Refund Policy:

  • Refunds for digital products can be requested within 7 days of the purchase date.
  • Due to the nature of digital products, refunds are only granted on a case-by-case basis.

4. Exchanges:

  • Exchanges are subject to availability and can be made within 30 days of the purchase date.
  • The item to be exchanged must meet the conditions outlined in the Returns Policy for physical products.
  • Items purchased via a third party are governed by their exchange policy.

5. Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.
  • Items purchased via a third party are governed by their shipping policy.

6. Customer Support:

For any questions or to initiate a return, refund, or exchange, please contact us at:

7. Amendments:

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on the website, freedomridetours.com.

Acknowledgment:

By purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.